Mobile Patrol Supervisor

Room for growth into a variety of positions and promotions!

SECURITY DONE DIFFERENTLY! A CUSTOMER SERVICE BASED APPROACH.

West Egg Security offers strategic security solutions and customized human resource planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in varied vertical markets, provides an unparalleled level of support to our partners and team members.

West Egg Security is looking for a Mobile Patrol Supervisor who plays a critical role in maintaining and developing strong relationships between on-ground security guards and the management team. This position requires excellent leadership, communication, and problem-solving skills, along with a strong understanding of security principles and procedures. The role involves collaborating with a diverse multicultural team and effectively managing resources to achieve optimal security outcomes, including supervising mobile patrol operations, ensuring adherence to security protocols, and maintaining a high level of security for the assigned areas. This role is responsible for supervising and coordinating mobile patrol operations across designated client sites. This role ensures the effective performance of patrol officers, the safety and security of clients’ properties, and compliance with organizational policies and industry regulations. The MPS plays a key role in leadership, incident response, client relations, and overall operational excellence.

Job Duties:

Patrol Operations & Oversight

• Supervise guards on different sites and ensure patrol routes are completed effectively and efficiently.
• Monitor patrol schedules, route assignments, and coverage requirements.
• Conduct random site inspections and quality assurance checks to verify performance and compliance.

Personnel Supervision & Development

• Provide guidance, mentorship, and performance management to guards .
• Assist with on-going training.
• Coaching and motivating guards to ensure effective operations.
• Address performance issues and implement disciplinary procedures when necessary.

Incident Management & Reporting

• Respond promptly to alarms, emergencies, and critical incidents.
• Investigate and document all incidents, preparing accurate and detailed reports.
• Liaise with emergency services and law enforcement when required.

Client Service & Communication

• Serve as a point of contact for clients and guards during patrols and incident responses.
• Maintain strong client relationships through regular communication and follow-ups.
• Ensure all services are delivered according to client expectations and contractual obligations.

Compliance & Documentation

• Ensure adherence to company policies, legal regulations, and site-specific protocols.
• Review, approve, and maintain accurate patrol logs, vehicle reports, and incident documentation.
• Maintain up-to-date records related to guards scheduling, Uniform, inspections, and daily operations.

Equipment & Vehicle Management

• Ensure patrol vehicles are well-maintained, fueled, and in safe working condition.
• Report vehicle issues promptly and coordinate maintenance as needed.
• Oversee the proper use of radios, mobile devices, and other equipment by the guards.

Emergency Preparedness

• Train guards on emergency protocols and always ensure readiness.

 

Job Requirements

• One (1) year proven experience in security operations .
• One (1) year proven experience in security supervisor role (Preferably mobile operations)
• Excellent written & verbal communication and active listening skills.
• Able to walk/patrol for a 12-hour shift.
• Valid Class G license with the clean drivers abstracts.
• Wearing steel-toe shoes/boots is mandatory.
• Must be able to work on Weekends.
• Proficiency in using mobile reporting tools and communication devices.
• Strong knowledge of security protocols, safety regulations, and emergency procedures.
• Excellent leadership, communication, and conflict resolution skills.