Community Safety Ambassador – Toronto, Ontario

Change outcomes by engaging, educating, and empowering communities
Be the reason people feel supported — not monitored  

West Egg Group offers strategic customer service solutions and customized community outreach planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in varied vertical markets, provides an unparalleled level of support to our partners and team members.

We are looking for a Community Safety Ambassador (CSA), an individual who walks and talks, working closely with community members and organizations to promote the well-being in a specific community or neighborhood. The primary role involves building positive relationships, addressing community and business concerns, conducting community walks, and providing support and education to community members. Strong problem-solving, knowledgeable resolution tactics, relationship building, and organizational abilities are also essential for success in this role. Additionally, a good understanding of community dynamics, local resources, and community concerns is crucial for effectively addressing community concerns.

Job Duties

• Engage with unhoused individuals and connect them with support resources
• Report suspicious observations and activities to security and the proper authorities
• Collaborate with Outreach Teams in the area to connect clients to housing, harm reduction, and health services
• Offer a trauma-informed de-escalation support when clients are in distress
• Serve as a bridge between unhoused individuals and shelters staff
• Report loitering, trespassing, and disruptive behaviours to appropriate authorities and City Divisions as required
• Offer Guidance to residents and businesses in regard to referral pathways – e.g., handout information about who to call for services
• Maintain records of incidents, interventions, and safety concerns
• Collect and dispose of harm-reduction supplies and promote the installation of safe disposal bins
• Support community service activities addressing homelessness, and mental health awareness.

Job Requirements

• Minimum High School diploma or Grade 12 education
• Must have completed a Social Services or Community Services diploma/degree from an accredited Canadian college or university or must have 1 year or more community/ shelters experience.
• Excellent written, verbal communication & active listening
• Able to work nights, weekends, weekdays, and holidays
• Able to work outdoors (Extreme weather conditions) with excessive walking and long periods of standing

Benefits: Extended health care benefits

*We do not use AI in our recruitment processes